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Strapline – Your child's name in music
Poochki the Bear
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CD InfoMy Silver BalloonMy Silver Balloon 2About UsFAQ

FAQ

IMPORTANT NOTICE RE CHRISTMAS/NEW YEAR

The website will operate as usual throughout the holiday period; the last posting date for Chistmas delivery to UK addresses is Friday December 19th; any CDs ordered over the holidays will be dispatched when the office reopens in the first week of January.

 

my CDs in time for Christmas?

I'm having difficulties ordering online, is it possible to order by phone?

My goods are being sent outside the EU can I have a VAT refund?

What age is the CD suitable for?

When can I expect my CD to arrive once I’ve placed my order?

How much do you charge for postage and packing?

Can my CD’s be gift-wrapped?

Can I purchase a CD and have it delivered to another address?

How can I download the songsheet?

Do I have to pay postage and packing for each CD ordered if I order more than one?

What if we find the child already has the CD?

What if the CD will not play?

Who performs on the CD?

Who has written the music and lyrics on the CD?

What if I don’t like the CD?

How Secure Is Information About Me?

Will you give out my name and address details to anyone else?

 

I'm having difficulties ordering online, is it possible to order by phone?

Yes, we have a credit card orderline, usually staffed during office hours - you may have to leave a message during the evenings and at weekends.  The number is 0845 2262326. 

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My goods are being sent overseas, can I have a VAT refund?

Yes, provided your CDs are being shipped to either the Channel Islands or to a country which is outside the European Union then you are not obliged to pay the tax.  The current rate of VAT applied to your purchase is 20%.  If you believe you qualify for a refund, please e-mail us with your Order Number and we will refund the tax onto your card within 72 hours.  You will get a confirmation e-mail from World Pay.

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What if my name is not on the list?

If you see the name you require, but not spelt as you wish, please order the phonetic equivalent and in the Gift Message Box space during the order process, please put in the spelling you require.  You can still write a gift message so long as you make it clear which is which!

If you don’t see the name you require you can fill out our Name Request Form and we will advise if we are able to help.

 

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What age is the CD suitable for?

The CDs are suitable for children from birth to about seven years old.  Album One is the most appropriate for the newborns and very youngest - right up to 5,6 or possibly even 7 years old (girls tend to enjoy them for longer than boys).  Album Two has the same top age range, but isn't really suitable for newborns - ideally you would choose the second album if the child is 3+

From the moment they’re born children love to listen to music. Soon, they begin to recognise their name. As toddlers they’ll begin to understand the lyrics. And children of all ages will enjoy singing along to these fabulous original tunes. CD Info

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When can I expect my CD to arrive once I’ve placed my order?

Assuming it’s a name that is already on our list, Silver Balloon aim to deliver within seven days of receiving your order, in practice we tend to dispatch within 48 hours by first class post.

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How much do you charge for postage and packing?

Packages for delivery within the UK are charged at £1.99 for package and posting (regardless of how many CDs you order).

Packages for international delivery are charged at £3.50 for package and posting (again regardless of how many CDs you order).

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Can my CD’s be gift-wrapped?

Yes, the CDs can be gift-wrapped, and sent to a different address from the invoice address. It will cost an additional £2.50 per CD. We can also include a personal message. To order ‘gift-wrapping’ , click on the ‘gift wrap’ option on the CD order page.

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Can I purchase a CD and have it delivered to another address?

Yes, you will be offered that option on the order page, but unfortunately it is not possible to send a personal message unless you have selected the gift wrap option aswell.

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How do I download the songsheet?

Please click here to download your free Songsheet

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Do I have to pay postage and packing for each CD ordered if I order more than one?

No, you will only be charged the £1.99 handling fee (£3.50 for international orders) once in each order regardless of how many CDs are ordered so long as they are all going to the same address.

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What if we find the child already has the CD?

If the child already has the CD we will have to check our records for when the original purchase was made, then assuming we can verify that purchase, we will refund the full price or exchange the CD for another child’s name if required.

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What if the CD will not play?

If the CD will not play, firstly try it on another player (if you have one), if not then return it to us, and we will check to see if the CD is faulty. If it is then we will exchange it for another CD with exactly the same name.

The address for returns is: Silver Balloon Ltd, PO Box 922, TRING, HP23 5ZX

See our Terms & Conditions

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Who performs on the CD?

The performers are Mathew Priest, Patrick Byrne, Beccy Byrne, and special guest narrator, the Channel Four newsreader, Jon Snow. If you want to find out more about each of these multi-talented people please have a look at our About Us page.

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Who has written the music and lyrics on the CD?

The music and lyrics were all written by Mathew Priest and Patrick Byrne, except for the lyrics on the final track, ‘Poochki and the Silver Balloon’, which were written by Kerry Blackburn. If you want to find out more about each of these multi-talented people please have a look at our About Us page.

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What if I don’t like the CD?

We are sure you will love the CD, however for all online orders you have a seven day money back guarantee if for any reason you are dissatisfied with your purchase. Due to the problems of piracy, we cannot refund on any CDs or packaging that is marked in any way. See our full Terms & Conditions

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How Secure Is Information About Me?

In order to protect the security of your information during transmission we use Secure Sockets Layer Software (SSL) which encrypts the information that you input through your computer.

We only disclose the final five digits of your credit or switch card number when confirming the order. We have to transmit the entire credit card number to the appropriate credit card number during the process of ordering.

Our internal security procedures ensure both, electronic, physical, and company procedural processes are used and maintained to ensure the security of the personal information that we hold on our customers. We may request proof of identity before we disclose personal information to you.

To help protect yourself and your computer against unauthorized usage, always password protect your computer and always sign off when have you have finished using a shared computer.

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Will you give out my name and address details to anyone else?

We do not sell or give the names, addresses or any other details of any of our customers to any third party and have no plans to change that policy.

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