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Returns Policy

Damaged or faulty merchandise

If the Compact Disc that you receive does not work or you believe it to be faulty, please return it to us at the address below. If we find it to be faulty, we will replace the CD. You will not be charged any additional handling or postal charges for replacement. To contact us regarding damaged or faulty goods please e-mail us at wecare@silverballoon.com

Internet Guarantee

In addition, for all purchases made online you have a seven day money back guarantee if for any reason you are dissatisfied with your purchase. Return postage will not be refunded unless the goods are faulty.

To post returns, please mail us at the following address: 58 Clickers Drive, Northampton NN5 4ED. In case of discrepancies please obtain proof of posting when you mail the goods.