Damaged or faulty merchandise
If the Compact Disc that you receive does not work
or you believe it to be faulty, please return it to us
at the address below. If we find it to be faulty, we
will replace the CD. You will not be charged any additional
handling or postal charges for replacement. To contact
us regarding damaged or faulty goods please e-mail us
In addition, for all purchases made online you have
a seven day money back guarantee if for any reason you
are dissatisfied with your purchase. Return postage will
not be refunded unless the goods are faulty.
To post returns, please mail us at the following address:58 Clickers Drive, Northampton, NN5 4ED. In case of discrepancies
please obtain proof of posting when you mail the goods.
Silver Balloon Ltd., are committed to protecting your
privacy. The information that we collect is used
in legal accordance with the Data Protection Act
The Information collected by Silver Balloon Ltd is
used to provide all of our customers with the best
possible service whilst processing your orders.
Occasionally we make our mailing list available to
other trusted third parties, if you do not wish to
be contacted by other trusted third parties, please
email us with your name, address and customer reference
number (if you have one) and we will ensure that none
of your details are passed on.
The personal information that we hold will be held
in accordance with the law as well as our own internal
Information that we hold includes:
Last 5digits of your card details and the expiry date.
The information we hold will be accurate, relevant
and up to date. You can check the information that we
hold about you by emailing us at firstname.lastname@example.org If you find any inaccuracies we will delete or correct
Silver Balloon do not monitor the behavioural patterns
of our visitors, other than the details of their
orders, and the information they give us on our
Package and Posting
Packages for delivery within the UK are charged at £1-99
for package and posting.
Packages for international delivery are charged at £3.50
for package and posting.
Orders will be dispatched within 48 hours by First Class Royal Mail.
Security and Privacy
In order to protect the security of your information
during transmission we use Secure Sockets Layer
Software (SSL) which uses encrypts the information that
input through your computer.
We only disclose the final five digits of your
credit or switch card number when confirming
the order. We
have to transmit the entire credit card number
to the appropriate credit card number during the process
Our internal security procedures ensure both, electronic,
physical, and company procedural processes are
used and maintained to ensure the security of
information that we hold on our customers. We
may request proof of identity before we disclose personal
To help protect yourself and your computer against
unauthorized usage, always password protect
your computer and always sign off when have
a shared computer.