Shipping
When will my CD arrive?
Orders will generally be received within 2 business days of placing your order. All orders are sent Royal Mail First Class. PLEASE NOTE: Temporary delay due to COVID - please allow up to two weeks for delivery
How much does delivery cost?
We charge a flat rate of £1.99 for delivery to all UK addresses (including BFPO), regardless of how many CDs you order.
Do you post the CDs to destinations outside the UK?
Yes we can send them anywhere in the world. The flat rate for EU destinations is £3.50; target delivery is ten working days. Postage to non-EU overseas addresses is £5.00. Please allow up to three weeks for delivery.
We can offer a faster service to addresses in Australia, with dispatch from our Melbourne studios. Postage to Australia is charged at local rates. You can also order direct from our Australian website at www.mysilverballoon.com.au.
Does anyone have to be at home to sign for the order?
Your order is packed in a bubble wrap mailer and should fit easily into a standard mailbox; no signature is required.
Can I have my order gift-wrapped?
We offer a lovely gift-wrap option: a purpose-made CD box with a card and the opportunity to write a personal message (of around Twitter length works perfectly!). It costs an extra £3.50 but is well worth it, particularly if you are sending directly to the recipient.
Can my CD be sent to a different address?
Yes. We will still need your address to confirm credit card details but you can select a shipping address anywhere in the world.